GM Holden Ltd (ACN 006 893 232) trading as ACDelco (ACDelco) recognises the importance of protecting an individual’s privacy. We appreciate that individuals are concerned about the security of their personal information and we are committed to protecting any personal information we hold.
Personal information is information or an opinion about an individual who is reasonably identifiable.
ACDelco outlets are independent of ACDelco and have privacy policies which differ from ours. ACDelco outlets are responsible for their own privacy policies and privacy practices. Please contact your ACDelco outlet directly for further information.
Collecting personal information
ACDelco will be fair and open about the way we collect information about you and what we intend to do with the information.
ACDelco may collect and hold personal information about you such as your name, address, telephone number, driver’s license, date of birth, your vehicle’s vehicle identification number, registration date, registration number, change of address and telephone information, and any other information you may voluntarily provide to us.
ACDelco collects most personal information directly from you, for example when you provide information through market surveys, product focus groups, the websites operated by ACDelco, ACDelco’s customer assistance service via mail, email and telephone enquiries, and during the recruitment process (including through a recruitment or employment agency). Third parties may also share information with us, including our outlets and related companies (including General Motors).
We may collect information about outlet staff directly from those staff or from our outlets, and about staff of our suppliers directly from those staff or from other staff of those suppliers. The information we collect about outlet staff may include your name, position, contact details and training records. The information we collect about staff of our suppliers may include your name, position and contact details.
Other than the personal information set out in this policy, ACDelco does not collect any credit information about you. If we receive information about you from a third party, wherever practical we will make sure they undertake to comply with the Privacy Act.
Using personal information
ACDelco only collects, holds and handles information about you that is necessary for us to perform the services you request from us, that is otherwise reasonably necessary for our business activities or if required by an Australian law or court or tribunal order.
We may use personal information we collect about you for a number of purposes including:
Generally, we may use your personal information for the purposes for which we collected it and for related purposes which would be reasonably expected by you.
If you do not provide your personal information, ACDelco is less able to perform the above functions.
Disclosing personal information
ACDelco may need to disclose personal information outside of the jurisdiction from which it was collected. When we disclose your personal information overseas, ACDelco is generally required to take reasonable measures to ensure that your information is held, managed and accessed in accordance with the standards that apply in Australia. In relation to health information about an individual, we will generally only disclose the information outside of the state or territory where we collected it if we reasonably believe that the recipient of the information is subject to a law, binding scheme or contract which upholds principles for fair handling of the information that are substantially similar to the principles that apply in the state or territory of collection.
We may disclose personal information we collect about you for different purposes including:
ACDelco may disclose personal information to such entities located in the following countries/regions:
We will not sell, rent or trade your information to/with any other organisation.
We may require your consent to use and/or disclose your personal information if we need to use your information for a purpose that is not related to the purpose for which it was collected.
If you do not consent to ACDelco collecting, using and/or disclosing your personal information, this may affect ACDelco’s ability to deliver and improve its products and services and the products and services provided by our outlets and contracted service providers.
Marketing and privacy
ACDelco sends marketing materials to its customers and other people who have provided ACDelco with personal information from time to time about products and services offered by ACDelco, its outlets and its affiliates.
If you do not wish to receive marketing materials from ACDelco, its outlets or its affiliates, please complete the opt-out provision on the marketing information sent to you and return it to ACDelco (or contact ACDelco customer assistance on 1800 223 352 or at firstname.lastname@example.org). ACDelco will note your request and respect your wish not to receive any marketing materials.
If you choose not to receive any marketing materials from ACDelco, you may miss out on special product and service offerings and opportunities.
Protecting personal information
ACDelco will keep your personal information secure by taking reasonable steps to protect it from misuse, loss and unauthorised access, modification and disclosure.
ACDelco stores personal information in transmission logs and archive systems for a period ACDelco considers reasonable depending on the primary purpose for which that information was collected. Only properly authorised people who have a need to access personal information to perform their job will be able to see or use that information. The physical and electronic security systems at ACDelco comply with the guidelines of the Information Commissioner.
Personal information will be de-identified or destroyed when it is no longer required such that it cannot be re-identified at a later date. The de-identification and destruction process will be in accordance with the guidelines of the Information Commissioner.
ACDelco will ensure that its employees receive training (and refresher training) about the management of personal information relevant to their respective roles and responsibilities.
Accessing and requesting correction of personal information
We will strive to ensure that information about you is accurate when we collect or use it. Subject to some exceptions under the privacy legislation, we will let you see the information we hold about you and correct it if it is inaccurate, incomplete or out-of-date. If we do not grant you access to your personal information we will tell you why.
If you wish to obtain access to and/or correct your personal information held by ACDelco, please contact ACDelco customer assistance on 1800 223 352 or email us at email@example.com.
ACDelco will provide written acknowledgement of receiving your request for access within 7 days of receipt. Unless it does not agree to your request for access to personal information, in most cases ACDelco will provide you with access within 30 days of receipt of your request. If you request corrections to your personal information and ACDelco agrees with your request, these changes will be made as soon as practicable. If ACDelco does not agree to your request for correction, it will notify you of the reasons it does not agree and will note your request on the records it holds about you. If you remain dissatisfied you may also complain to the Information Commissioner (at www.oaic.gov.au).
Resolving your concerns
If you have a complaint regarding ACDelco’s management of your personal information, please prepare your complaint in writing and email it to us at firstname.lastname@example.org.
ACDelco will provide written acknowledgement of your complaint within 7 days of receipt. We will investigate and advise you of the steps we have taken to resolve your complaint within 30 days of receipt of your complaint.
Privacy and ACDelco employees
However, ACDelco recognises that employee records should nevertheless be handled carefully, and ACDelco will comply with any obligations that may apply to employee personal information under other applicable laws.
ACDelco may disclose personal information held in its employment records for different purposes including: to our related companies (such as General Motors) and to service providers (such as information technology service providers, payroll service providers, recruitment service providers and service providers who assist ACDelco with “onboarding” new staff) so that they can provide the services that ACDelco has contracted to them to perform.
ACDelco employees may seek to access, update or correct the personal information which ACDelco holds about them by contacting their Human Resources Manager. Such requests will be assessed on a case by case basis.